LogoJabra

Contact centre headsets

Keeping customers satisfied, one crystal-clear call at a time

cc categorypage topbanner v0728 1
LogoJabra

Contact centre headsets

Keeping customers satisfied, one crystal-clear call at a time

Engage: Engineered to enhance customer satisfaction.Engage: Engineered to enhance customer satisfaction.
Engage: Engineered to enhance customer satisfaction.Engage: Engineered to enhance customer satisfaction.

Everyone’s a winner

At Jabra we have unique expertise through professional sound – we help contact centres of all types and sizes to reach their full potential.

To aid productivity and increase customer satisfaction we have developed a range of solutions that empower agents wherever they work.

Jabra Engage series professional corded and wireless headsets provide outstanding call quality, intelligence and all-day comfort, including features such as noise-cancellation, enhanced hearing protection, live agent guidance and call analytics; ideal for people who talk for a living.

Jabra video collaboration solutions enhance customer communications.

Unleash the power of conversation with Jabra.

Create better customer experiences…

Jabra’s presentation at the recent Cnect Wales eWorkshop explored the four key considerations for selecting the right AI tool for your contact centre: Performance, Privacy, Usability and Data Security.

Watch the recording for advice on choosing the right AI platform to support both your agents and your CX. It covers topics such as:

  • Ensuring your AI tool provides both accuracy and performance
  • Empowering your agent to use AI to support them rather than replace them
  • Safeguarding customer privacy and compliance with legislation such as GDPR
  • AI security so that all data is handled correctly

Jabra Engage AI, our tone-based agent guidance and conversation analytics software works with your preferred contact centre platform to provide real-time feedback to agents on every call, so they can consistently deliver their best performance throughout the day.

And because Engage AI is fully compliant with GDPR and the new EU AI Act, you can increase agent engagement and customer satisfaction in a completely safe, secure and simple way.

Do you want to discover what difference your best tone can make? Call centre agents using Engage AI showed a 12% increase in CSAT (customer satisfaction score)*. So, how you say something does matter.

Jabra are now offering Cnect Wales members the chance to experience Engage AI to try out our tone-based agent guidance and conversation analytics software for free with no obligation.

Jeanette Hunter
Jabra UKI Contact Centre Specialist:
jhunter@jabra.com
or
07583 123 353

Jabra

Engage 40

Jabra Engage 40 provides real-time call insights to make every customer your most satisfied customer. Designed for both comfort and durability, Engage 40 features a duo of intelligent microphones and a programmable control unit, to make handing calls easier than ever before.

Engage 50 II

Jabra Engage 50 II provides real-time call insights to ensure each customer is happier than the last. The trio of best-in-class mics make sure you sound better than ever and you’ll never miss another call thanks to an audible ringer. It’s lightweight, comfy, and built to last- like a headset hat-trick.

Jabra
Jabra

Engage 55

Jabra Engage 55 is ideal for hybrid workers who spend most of their day on calls or virtual meetings. With a lightweight, comfortable design for all-day wear, outstanding wireless range and robust DECT Level C security, it’s the perfect headset for hybrid working.

Engage AI

Jabra Engage AI provides real-time call insights to make every customer your most satisfied customer. Designed for both comfort and durability, Engage 40 features a duo of intelligent microphones and a programmable control unit, to make handing calls easier than ever before.

Jabra

Explore the Engage Series…

ENGAGE 40 New levels of customer satisfaction

Technology for life’s new rhythm

Transform your call experience with Jabra Engage 40 With real-time call insights that can lead to more
satisfied customers, two microphones to block out background noise and a light, durable and
comfortable design, it’s the ultimate headset for the busy customer service agent. And now, we’ve reduced the price on all Engage 40 models, making this next generation contact centre headset even more cost-effective.

You focus on what matters most. We’ll take care of the rest.

Real-time call insights: With Engage 40, calls become more effective, and customer experience is instantly enhanced, thanks to innovative Engage+ software that provides valuable real-time insights, and on-screen guidance. This is a contact center headset that’s got your back.

World-Class Microphones: Engage 40 features two high-quality microphones, working together to deliver clearer speech and incredible background noise cancellation. This intelligent contact center headset enables speech-to-text functions to give spot-on call transcriptions. Make every interaction a mic-drop moment.

Lightweight and comfortable: Ultra-lightweight, with cleverly designed angled ear cushions for the perfect fit, Engage 40 stays comfortable, even for long periods. An innovative maze-shaped pattern inside each ear cup relieves pressure while fitting securely on the outer ear, helping you stay relaxed, and focused on your customer. Because a comfortable agent is a happy agent.

Tough and flexible: We’ve stress tested everything from boom arm rotation to impact resistance, making Engage 40 one tough contact center headset- ready to face anything a day in a contact center can throw at it, and built to last. And we’re so sure of it, that each headset comes with a 3-year warranty. Engage 40: built for “oops”.

Impressive sound quality: Make every conversation clearer, with noise-isolating earcups and advanced speaker technology that optimizes every word your customer says, even when there’s a lot of background noise to contend with. We’re all about easy listening.

Built-in hearing protection: With the Engage 40’s built-in, professional grade hearing protection capabilities, you can focus on your customer, safe in the knowledge that your hearing is well taken care of. Because healthy ears make for happy agents. And happy agents give great customer service.

Cutting-edhe voice technology: With our innovative signal processing algorithm, BalancedVoice™, dynamic range compression is used to bring out the soft parts of your customer’s voice, while reducing the loud parts. This brings better balance to every conversation, helping prevent call fatigue and improve productivity. Increased call efficiency, and perfect feedback scores (well, we can dream).

Next-level call handling: Engage 40 has an inline control unit so you can handle calls at lightning speed with call answering, mute, and volume buttons right at your fingertips. With programmable buttons built for even more efficiency, your everyday actions just got simpler. Consider your calls handled.

Works with Leading platforms: With the Engage 40, it’s easier to connect with your customers, as the headset is fully compatible with all leading contact center and Unified Communications (UC) platforms. There’s even integrated call control for Amazon Connect, Genesys Cloud CX, and

NICE CXone2, and it’s certified for Google Meet, Works With Chromebook and Zoom, making for seamless customer interactions across the board. Playing well with others always pays off.

Built-in busylight: Avoid costly and annoying interruptions, with the built-in busylight on the Engage 40, which shows anyone around when it’s not a great time to chat, and allows you to stay focused on your customer. Set clear boundaries, without saying a word.

For privacy reasons YouTube needs your permission to be loaded. For more details, please see our Privacy Policy.

JABRA ENGAGE 50 II World’s best headset for clear customer calls*

Technology for life’s new rhythm

With Engage 50 II, calls become more effective, and customer call experience is instantly enhanced, thanks to innovative Engage+ software that provides valuable real-time insights, and on-screen guidance. This is a contact center headset that’s got your back.

World-Class Microphones: Engage 50 II features two high-quality microphones, working together to deliver clearer speech and incredible background noise cancellation. This intelligent contact center headset enables speech-to-text functions to give spot-on call transcriptions. Make every interaction a mic-drop moment.

Lightweight and comfortable: Ultra-lightweight, with cleverly designed angled ear cushions for the perfect fit, Engage 50 II stays comfortable, even for long periods. An innovative maze-shaped pattern inside each ear cup relieves pressure while fitting securely on the outer ear, helping you stay relaxed, and focused on your customer. This is how you engineer comfort.

Tough and flexible: We’ve stress tested everything from boom arm rotation to impact resistance, making Engage 50 II one tough contact center headset- ready to face anything a day in a contact center can throw at it, and built to last. And we’re so sure of it, that each headset comes with a 3-year warranty. Innovative, and built to last.

Impressive sound quality: Make every conversation clearer, with noise-isolating earcups and advanced speaker technology that optimizes every word your customer says, even when there’s a lot of background noise to contend with. We’re all about easy listening.

Built-in hearing protection: With the Engage 50 II’s built-in, professional grade hearing protection capabilities, you can focus on your customer, safe in the knowledge that your hearing is well taken care of. Because healthy ears make for happy agents. And happy agents give great customer service.

Cutting-edhe voice technology: With our innovative signal processing algorithm, BalancedVoice™, dynamic range compression is used to bring out the soft parts of your customer’s voice, while reducing the loud parts. This brings better balance to every conversation, helping prevent call fatigue and improve productivity. Increased call efficiency, and perfect feedback scores (well, we can dream).

Smartringer: With the adjustable, audible ringer on the Engage 50 II, you’ll always hear when you have a call coming in, even when you’re not wearing the headset. Perfect for trips to the kitchen on a work from home day. Total flexibility, and enhanced efficiency. Never stress about missing a call again.

Works with Leading platforms: With the Engage 50 II, it’s easier to connect with your customers, as the headset is fully compatible with all leading contact center and Unified Communications (UC) platforms. There’s even integrated call control for Amazon Connect, Genesys Cloud CX, and NICE CXone2, and it’s certified for Google Meet, Works With Chromebook and Zoom, making for seamless customer interactions across the board. Playing well with others always pays off.

Built-in busylight: Avoid costly and annoying interruptions, with the built-in busylight on the Engage 50 II, which shows anyone around when it’s not a great time to chat, and allows you to stay focused on your customer. Set clear boundaries, without saying a word.

For privacy reasons YouTube needs your permission to be loaded. For more details, please see our Privacy Policy.

ENGAGE 55 Professional-sounding conversations.

Wherever you work.

Outstanding Wireless range:  Engage 55 keeps you seamlessly connected up to 150m/490ft away from your laptop, while the compact USB DECT adapter also makes it easy to move about with your laptop during calls. It’s time to go free range. DECT WIRELESS SECURITY Engage 55 is DECT Security certified. But because your data security is so important to us, we go beyond the DECT Security Step C level with additional FIPS military-grade 256-bit encryption algorithms, to make sure your conversations stay private. It’s like a mini Fort Knox.

Professional-grade conversations: Engage 55 features an impressive noise cancelling microphone to help block out background noise and keep you sounding professional. The speakers are optimized for speech clarity, while wideband audio delivers crisp, crystal clear, natural-sounding calls. We’ll have you sounding like a pro.

Easy UDB connectivity: Just plug the pre-paired Link 400 adapter into your laptop and you’re good to go. With this easy-to-use, single-connectivity headset, you’re never more than a few seconds away from your first call. Getting going has never been easier.

Flexible, Portble, Durable: Unlike traditional USB adapters, the Link 400 has a unique, bendable design that delivers extra durability – reducing the risk of damage if you happen to leave it plugged into your laptop when you move around. It’s also compatible with our award-winning Engage 65 and 75 headsets.1 Fancy a change of scenery? Engage 55 is ready.

Lightweight comfort: Engage 55 is lightweight and engineered to feel non-clamping, avoiding discomfort and heat build-up. This means that even when you’re in back-to-back calls all day, you can rely on your headset to help you stay cool and comfortable. Because nobody likes uncomfortable conversations.

Professional hearing protection: SafeTone™ 2.0 prevents sudden loud audio spikes, limits overall audio exposure, intelligently maintains comfortable audio levels throughout the day. This advanced technology keeps your ears safe and prevents virtual call fatigue. We’re here for your ears. UC-CERTIFICATION Engage 55 works with all leading UC and contact center platforms, and is also available in a Microsoft Teams-certified variant for seamless collaboration. Oh, so smooth.

Future-proof technology:  Firmware updates through Jabra Xpress and Jabra Direct2 enhance your experience and keep your headset running at peak performance, adding even more value to your investment. So you’re always one step ahead.

Busylight: A built-in busylight helps prevent interruptions, by signaling to those around you when you’re on a call. Better than hand signals.

Long battery & in-call charging: With up to 13 hours of battery life3, you’re unlikely to run out of charge mid-call, but if you do run low, easy in-call charging4 means you can simply plug in your headset and keep right on talking. Don’t be cut off mid-flow.

For privacy reasons YouTube needs your permission to be loaded. For more details, please see our Privacy Policy.

ENGAGE AI Outstanding customer experience, empowered by AI.

Analyse. Empathise. Optimise.

Wondering how to create engaging customer experiences in a hybrid working world?

Then you’ll love our latest innovation: ENGAGE AI.

It’s a new kind of sentiment analysis software that helps contact centre agents enhance and improve the customer experience, empowered by artificial intelligence and working in harmony with your preferred contact centre platform.

Increase customer satisfaction in real time: Engage AI analyses customers’ and agents’ tone of voice in real time to understand the sentiments running through both sides of the conversation. This helps them adjust and improve their tone of voice to give customers an even better experience. It works because positive agents are more engaged, so customers end calls feeling happy they’ve been heard and helped.

Develop and retain empowered agents: We all need friends we can rely on. Engage AI is like a personal coach, standing in your agents’ corner and giving them a pep talk when they need one. So they can confidently get on with their calls, knowing Engage AI is supporting them. A personalised interface and customisable avatars add an element of fun, with pop-up notifications letting them know when they’re doing a great job and live tips and tricks helping them up their game in real time.

Give supervisors access to actionable insights: It’s not all about the agents – Engage AI has plenty for supervisors to love too. Training, coaching and bringing new agents up to speed couldn’t be easier, with easy call filtering and improved options for team management and mass deployment – both at an individual and team level. Visual dashboards show how individual agents are doing on their customer satisfaction scores, as well as trends for the whole team. Engage AI makes it easy for you to offer more constructive, individualised coaching, just where and when it’s needed.

Compatible with your platforms: Whatever contact centre platform you’re using, Engage AI is the ultimate partner. It works alongside most platforms and is ideally paired with Jabra Engage headsets, which enable additional features such as measuring background noise, but works well with all professional headsets. Very little configuration is required and before you know it, your agents will be understanding your customers’ moods faster than you can say “let me look into that for you.” And if you prefer a single pane of glass view, you can also integrate Engage AI with your own systems and tools using APIs.

Why choose Engage AI?

Because tone is the best predictor of emotion, we’ve trained our AI to understand human tone of voice. It only took 20 years of research by the top professors and engineers in voice emotion tech, over 6,000 human voice parameters, millions of analysed conversations and who knows how many email threads with the word ‘algorithm’ in them. This software breakthrough is, in our opinion, the best solution available for measuring customer satisfaction. But making the ultra-complicated ultra-simple is what we do, so all this knowledge and data is packaged in an amazingly intuitive and engaging interface. With easy-to-read, colour-coded graphs, personalised avatars and live tips and tricks to help agents up their game.

Engage AI
LogoJabra

Case Study

Hearing Care Central drives customer and agent engagement with Jabra Engage AI

Jabra
Jabra

Whitepaper

Ensuring hearing safety and well-being for headset users

Whitepaper

Maximize your wireless headset security

Jabra
For privacy reasons YouTube needs your permission to be loaded. For more details, please see our Privacy Policy.

Whitepaper

Discover the Future of The Contact Centre

The contact centre industry has seen a multitude of changes in recent years – a shift to hybrid working, the evolution of customer requirements and new technological advancements. These factors have led to call volumes increasing, attrition levels hitting an all-time high and AI implementation often falling below expectations.

As contact centres begin to explore their longer-term digital transformation and workplace setups, strategic decisions have become far more important. Knowing where to invest right now and how to stay ahead and lead in exceptional customer experience is crucial.

In this whitepaper, we’ll discuss the key trends in the contact centre, as well as identifying focus areas for investment to lead the customer experience.

Jabra

The next generation of contact centre headset, now at a lower price…

Contact Jabra

Get the best solution for your organisation and specific use case. Our experts can advise on products, compatibility and UC deployments.

Apply for a free trial

We offer free trials for companies of 50+ agents that are replacing their current devices or have a new project.

Need technical support?

For product support and warranty-related questions, visit our support pages where you can find user manuals, FAQs, videos, contact information and more.

Name(Required)
Privacy(Required)
This field is for validation purposes and should be left unchanged.