Helping your agents find their best tone, every time.

Jabra Engage AI Measure what matters the most

Do you want to discover what difference your best tone can make? Call centre agents using Engage AI showed a 12% increase in CSAT (customer satisfaction score)*. So, how you say something does matter.

Jabra are now offering Cnect Wales members the chance to experience Engage AI to try out our tone-based agent guidance and conversation analytics software for free with no obligation.

It’s frustrating that some of the best responses come to you after a conversation has finished. Engage AI is a new kind of sentiment analysis software, empowered by artificial intelligence, that gives agents feedback live while they’re on a call. This revolutionary technology helps agents adjust and improve their tone of voice in the moment, to give customers an even better experience.

Don’t just take our word for it: an analysis of 700,000 Engage AI calls showed using the software led to 27% shorter calls*. We all like getting time back so help your agents give your customers more satisfactory and efficient calls with Engage AI and give your performance scores a boost too.

To find out how Engage AI can motivate your agents and enhance your CSAT scores apply for a no obligation, free trial now. Reach out to Sandra Busby or Lucinda Butler at Cnect Wales or Jeanette Hunter at Jabra to find out more.

Jeanette Hunter, Jabra UKI Contact Centre Specialist: jhunter@jabra.com or 07583 123 353

Emotionally intelligent customer service? We’ll show you how