10th JULY 2025

10:00 - 10:45am

Online via Teams

10th JULY 2025

10:00 - 10:45am

Online via Teams

Cnect Wales, Spacial, The Forum and Pitch Marketing are delighted to announce the results of a major market survey into Hyrbid Working in the Uk contact centre industry.

Whether you’re leading a contact centre or shaping workplace strategy, this is a must-attend session to inform your next move.

You will discover:

  • Where organisations are on their hybrid working journeys

  • What hybrid models they are using

  • What their future WFH plans are
  • What WFH/hybrid issues they are experiencing
  • What WFH/hybrid benefits they are realising
  • What WFH/hybrid technologies businesses are investing in

Agenda

  • 10:00 – 10:05: Introductions (Lucinda Butler, Cnect Wales)

  • 10:05 – 10:30: A summary of key findings (Michael Gray, Pitch Marketing)

  • 10:30 – 10:45: Audience Q&A (Mark Hillary, CX Files)

  • 10:45: Ends

100 Contact Centre Proefessionals completed our comprehensive survey questionnaire (comprising 20 questions) between April and June 2025. The survey was conducted by Pitch Market Surveys in partnership with Cnect Wales, The Forum and Spacial.

Spots are limited – secure yours now and gain the insights your organisation needs to thrive in the hybrid area.

To register for this webinar, please email Lucinda@cnectwales.uk.

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