Innovating Customer Experience Excellence at Legal & General with Genesys

Tuesday, 03 December 2024

09:30 - 14:00

Legal & General, Cardiff Office

Tuesday, 03 December 2024

09:30 - 14:00

Legal & General, Cardiff Office

Unlock the Future of Customer Experience with Legal & General and Genesys

Join us for an exclusive opportunity to hear directly from Legal & General, industry leaders driving customer-centric innovation at the cutting edge of the insurance and investment sectors. Discover how they’re reshaping the landscape with bold strategies and future-forward solutions.

What’s in store:

AI-powered experience orchestration: Learn how AI is revolutionising customer interactions.
Digital transformation: Explore the latest tools to supercharge your operations.
Personalised customer journeys: Explore the latest tools to supercharge your operations.
Data-driven insights: Unlock the power of data to fuel growth and retention.

Agenda:
Tuesday, 03 December 2024

09:30 am – Welcome and Registration
- Welcome and registration – Coffee and light refreshments served
10:00 am – Celebrating Customer Service Excellence
- What’s happening in the market with Nerys Corfield
10:15 am – Legal & General CX Journey
- Overview of Legal & General’s customer experience journey
10:30 am – Genesys Presentation: AI-Powered Experience Orchestration
- Introduction to AI-driven CX solutions
- Showcasing Genesys’ innovative technologies
11:00 am – Networking break
Opportunity for attendees to connect and discuss insights
11:30 am – Discussion Panel – Host, Genesys, L&G
- Opportunity for the audience to ask questions
- Prizes funded by Genesys for interactive discussion
11:45 am – Interactive Session: ThinkTank / Demo
- Topic: “Where to Start with AI-Powered Technologies”
- Hands-on demonstrations and collaborative problem-solving
01:00 pm – Networking Lunch and closing remarks
- Continued discussions over a catered lunch
02:00 pm – Event Conclusion and Facility Tour
- Guided tour of L&G facilities

Speakers:

Lee Palmer

Steve Barratt

Nerys Corfield

Keith Fulford

Engage in interactive sessions, gain first-hand knowledge from compelling case studies, and network with like-minded professionals. You’ll leave equipped with actionable insights and cutting-edge tools to elevate your customer experience initiatives and position your organisation for success.

Don’t miss out on this chance to connect with the best minds in the industry and transform your approach to CX!