Now starting on 31st January 2023

We are excited to announce that we are launching the high impact “Leadership Academy” this January!

Now with extra modules *Time Management & Psychological Safety in Teams**

 Elevation2023   – Leadership Academy

This programme is designed for new, established and aspiring leaders.

Without the right Leaders in place, it’s hard for any team to achieve high performance, or even be successful

Leaders play a vital part in delivering an organisation’s strategy, standards and expectations. Effective leadership has major impact on a team’s ability to deliver successfully and positively.

This exciting training programme will enable delegates to build confidence and develop key leadership and communication skills. The training also includes practical techniques to help drive performance, manage conflict and engage their teams.

This Leadership Academy will be delivered by Nicky Courtney  a highly respected executive who has more than 20 years’ experience working in the Contact Centre and Sales Industries.

She has the unique set of skills of “having done the job” and has held a number of senior management positions during her career.

Nicky has transformed performance in sectors including energy, insurance, utilities, data, media and business information.

Nicky has delivered training programmes and projects for many organisations including 118118, BT and Virgin Airways.

Programme – modules, content and date

Module One – One DayIntroduction to LeadershipDate 31st January 2023

Overview of Leadership| Managing versus leading |Essential behaviours required for leaders | Leadership Styles|

Module Two –One DayInfluencing Communication Date 28th February 2023

What is Influence |Influence and Leadership |The Principles of Leadership |Using communication to negotiate with others|

Module Three – One DayPsychological Safety in TeamsDate 28th March  2020  

Understand what Psychological Safety is |The history and why it is vital for teams |Explore tools and Techniques to build Psychological Safety |Understand how to measure Psychological Safety in teams

Module Four – One DayConflict ManagementDate 18th April 2020

What causes Conflict? | Your conflict handling style| Resolving conflict between yourself and others| When and how to use managerial mediation|

Module Five –Two DaysCoaching for ResultsDate 16th & 17th May 2023

Why Coach? | Essential coaching behaviours |Asking versus telling| Effective coaching questions| Structuring a coaching session| Providing feedback|

Module Six – One DayTime ManagementDate 15rd June 2023

How are you using your time?|Focus on clear goals| Manage Distractions and Time Stealers| Use Time Effectively|

This can be booked per module or as a package – 1 Module – £200+ vat pp   Please Note: Module 5 consist of 2 days (£400+ vat pp) Book all 6 modules and pay a discounted price of £1150+vat pp saving £250+vat pp

Discounts available for multi delegates – Please call or email for further information

Places are limited so book asap to secure your space.