Introducing the new Cnect Wales Awards!

It’s that time of year again, the Cnect Wales Awards (previously the WCCF Awards) 2024 are now open for entry! 

We’ll be celebrating the heroes of Welsh businesses and the contact centre industry at our prestigious awards ceremony on Friday 27th September and this year we’re celebrating a significant milestone as Cnect Wales marks 20 years in business.

As ever, we are committed to evolving in line with the industry, so we are excited to bring you ten brand new categories for this year’s awards which reflect the changes in business operations and the wider sector.

The newest categories include a mix of individual and company awards such as Customer Contact and Senior Leader; Specialist Team of the Year; Talent Programme, People & Culture, Customer Success, Best Client Partnership and Business of the Year. See all categories here.

We’re delighted to have Jomo People on board as our headline sponsor and to confirm the venue is the brilliant, Cardiff City Stadium. Expect glitz, glamour, entertainment, and a few special surprises on the night!

This sell out event is the largest regional contact centre awards in the UK, making it an ideal opportunity to showcase your brand to industry leaders and reach our membership which has over 300 employers and 10,000 contacts. For more information on sponsorship packages please see here.

As always, the awards are free to enter and are open to any customer contact provider based in or delivering services in Wales. Head to our website for full details along with the criteria for each award and all the sponsorships opportunities.

Our most celebrated event in the calendar year is in officially in the diary, so it’s time shine a spotlight on your best people and business initiatives.

You have until 5pm on Wednesday 5th June to enter. Please note – we will NOT be extending the deadline this year due to a strict schedule so please make sure you get your entries in on time.

Recognition starts here! This is your opportunity to showcase the outstanding achievements of the people and companies who make up the dynamic Welsh contact centre industry!

Good luck – The Cnect Wales Team.