Date – 12 Oct 2023
Time – 9.00-9.15am Arrival coffee & Networking
Venue – The Consumer Helpline, The Refinery, Atlantic Close, Enterprise Park, Swansea, Wales SA7 9FJ
Event Organiser – Cnect Wales
Contact Name – Lucinda Butler
Contact Email –

The TCH are delighted to be hosting this event, they have invested in a new state of the art building, so following the event they are excited to offer a tour, for you to experience a next generation contact centre facility.

Following the seminar and tour, we are running a roundtable thought leadership discussion with Housing Associations to address market trends and challenges they are currently facing, everyone is welcome to attend for the whole of the morning or simply attend this roundtable discussion, if you wish to simply attend this roundtable, please arrive at 11am.

Parking – Available on site

📍 Directions to TCH can be found here; TCH_NewOfficeTravel (

Agenda – Session  1 :

09.50-10.20amElephants Don’t Forget, A Perfect Storm – A look at why customer service standards appear to have collapsed post Covid and what wise firms are doing to buck the trend and win awards.
10.20-10.50amEmpirisys, Making Sense of Sentiment – How to use AI to understand the themes and sentiment of your customers’ needs and your employees’ concerns.
10.50-11.00amForum Update
11amTour of Building

Agenda – Session 2:

11amWelcome & Tour of Building
11.45amThought Leadership discussion with Housing Associations
13.00pmThank you and Close

➡️ To register your attendance contact emailing the names and email address of those attending, confirm which session you will be attending, if not both, and any dietary requirements.