1. Read the categories – decide which ones you want to enter
2. Check the hints and tips for writing a great entry
3. Begin writing your entries – check against the criteria and include any images, graphs, quotes, testimonials, KPIs to support your nomination – when it’s completed create a single pdf document to upload via the CnectWales website
4. On the Enter Now page, complete the online entry form with details of the individual or team category being nominated
5. Upload your entry and submit – done!
1. Cnect Wales Awards are open to any contact centre, shared service centre or centralised customer contact function based in, or delivered in Wales, employing a minimum of five staff. They are free to enter to members of Cnect Wales.
2. Read the Categories section to select the category you would like to enter and remember to check the criteria carefully for any specific requirements to be included in your entry and make sure you address each element in your response.
3. Please read the Terms and Conditions section below to ensure that you are eligible and meet the entry requirements.
4. To make a nomination complete the official online entry form which requires specific information for each entry. We suggest that you cut and paste the brief company overview for each entry to save retyping each time. Nominations or attachments submitted without the entry form or which are incorrectly filled in, may not be accepted.
5. Any colleague experience, team activity or business initiatives nominated must be relevant to the time period and have been delivered within Wales during 2024 and up to May 2025.
6. Individual Categories
Nominations for the Individual categories must be nominated by a manager within the organisation. These entries should be written in the third person, and the person nominated must approve the entry. Individual nominations should not exceed 6 x A4 pages written in a 12-point typeface. The number of pages should include any images or separate attachments being used for evidence.
7. Team/Company Categories
Nominations for the Team/Company categories should be written by the team themselves and endorsed by a departmental manager. Team/Company entries should not exceed 10 x A4 pages written in a 12-point typeface. The number of pages should include any images or attachments being used for evidence.
8. Organisations can submit up to three entries per category, and as many categories as they wish.
9. Nominations should include sufficient evidence to support the entry. These may include:
• Testimonials or feedback from customers, clients, peers, leaders, managers or other departments in your organisation
• Product/Business data, targets, statistics or research
• Performance review document, amendments or improvements to processes based on feedback or recommendations
• Case studies or any other supporting evidence.
11. Submit your nominations by the deadline – Thursday 8 May 2025.
12. Entries will be assessed to ensure that they meet the criteria. Shortlisted finalists will be judged by an independent group of industry experts via virtual panel interview in June.
13. As an exception to the above, the Apprentice of the Year category will now be judged via video entry only. This replaces the written entry and finalists will not need to undertake a virtual panel interview. The video can be any format but should not exceed 150mb and should be uploaded via the Enter Now page. Please read the category for further details.
13. Virtual panel judging will be held on 10, 17 & 24 June. Site visits will be held in Early July. Add the dates to your diary now!
If you have any queries regarding entries please contact lucinda@cnectwales.uk
Cnect Wales Awards are open to any contact centre, shared service centre or customer contact organisation based/delivered in Wales and employing a minimum of five staff.
• They are free to enter for members of Cnect Wales. Not yet a member? Sign up now!
• Any national or regional initiatives must have been delivered within Wales during 2024 and up to May 2025.
• Additional information must be submitted online and uploaded as part of the application process. Cnect Wales cannot accept additional information by post. Cnect Wales cannot accept any liability for loss, damage or cost of submissions.
• Finalists and winners must be willing to take part in any publicity or promotional activity as requested by the award organisers and the winning content may be published on Cnect Wales’ website so please ensure that your entries are concise and address all the criteria outlined for the category entered.
• Nominations will be judged on the information provided in the entry so please ensure you provide as much detail as possible and answer the category questions/requirements correctly.
• You are responsible for entering your organisation into the correct category(ies).
• You can enter more than one category as appropriate. However, only three entries per category, will be accepted.
• Information will be treated in confidence and not disclosed to anyone other than the judges, who will also undertake a pledge of confidentiality.
• The judges’ decision is final. No correspondence will be entered into during the Awards’ process and judges may not be contacted by entrants in any way or means during the competition. Any attempt to do so will result in your application being rejected.
• Feedback can be provided at an appropriate time after the winners have been announced. However, feedback will not be provided at the ceremony.
• The closing date for entries is 8 May 2025.
• The first round of judging will establish the list of finalists. Finalists will be announced on 29 May 2025.
• Finalists will be invited to attend a short virtual panel interview on 10, 17 and 24 June.
• Site visits for Best Client Partnership and Business of the Year will be agreed on finalist confirmation and anticipated to be undertaken during early July.
• Winners will be announced at the Awards Ceremony on Friday 26 September 2025 at Cardiff City Stadium. If a finalist is unable to attend the Ceremony, the prize may be collected by a colleague who is attending the event or may be forwarded by post to the address on the application form.
• There will be no cash prizes and no alternatives to the prize offered.
• All finalists will be required to purchase a ticket to attend the Ceremony – there are no free or complimentary seats.
• Companies who enter the awards but decline to attend the Ceremony will be charged an Administration Fee of £500+VAT.
Cnect Wales Awards are judged by an independent panel of professionals working in the UK contact centre industry and with experience of judging or winning awards at a regional or national level. Their expertise and participation in this robust two-step process is essential in determining the winners.
Step 1: Creating the Finalists
All written entries for the Awards will be read by an independent group of industry experts, who will sift the entries according to the category criteria and compile a list of finalists.
Step 2: Finalist Panel Interviews
The finalists will be invited to attend a virtual panel interview with a group of judges to discuss their nomination, projects and achievements in detail. Finalists will be required to deliver a short presentation on their Individual roles or their Team /Company nomination which will be followed by a series of questions asked by the judges. The allocated time for each interview is approximately 20 or 30 minutes depending on the category. Judges at this stage will not have read the written entry and finalists are advised to provide as much information as possible when answering the questions.
Step 2: Site Visits
It is anticipated that the finalists within the categories for Best Client Partnership and Business of the Year will be judged via a 40-minute site visit by the organisers and up to 3 industry judges. Details and requirements for the visit will be confirmed in due course but it is assumed that the visit will include introductions, a 15-minute presentation, 15-minute Q&A plus short tour of the operation with an opportunity to meet key staff and stakeholders of the business.
The winners will be revealed at the Gala Awards Ceremony on Friday 26 September 2025 at Cardiff City Stadium.
2025
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