Finalists - Cnect Wales


2024 Finalists

Finalists Announced!

Individual Categories​

Apprentice of the Year

Joely Meara Wilson – Aldermore Bank

Daisy Wootton – Deloitte

Jasmine Morgan – EE

Georgia Mulvaney – SSCL

Newcomer of the Year

Alan Alder – Amber

Edward O’Sullivan – Legal & General Direct Sales

Sonali Gonsalves – Deloitte

Morgan Pace – CGI

Ashley Hughes – Legal & General Workplace Pensions

Will Lovejoy – Legal & General Direct Sales

Phoebe John – The Royal Mint

Tom Crumpton – Amber

Daniel Kyte – Transport for Wales

Niall Harrington – Virgin Atlantic

Emerging Superstar

Samantha Thomas – DVLA

Cerian Jones – SSCL

Joe Davies – CGI

Eli Jennings – Sky Cardiff

Aimee Sullivan – Starling Bank

Matthew Pearce – Deloitte

Tom Brading – NFU Mutual Direct

Emma Price – Capital on Tap

Support Person of the Year

Tommy Milne – Capital on Tap

James Tompkins – Lloyds Banking Group

Josie Hancox – Deloitte

Lee Blakeman – Acquis Insurance Management

Rory Forrest – Target

David Hebson – Lenvi

Rachel Easterbrook – Lloyds Banking Group Transport

Rupal Shah-Clark – Legal & General Underwriting

Tom Webster – CGI

Advisor of the Year

Amy Marshall – Legal & General Direct Sales

Alana Neville – TUI

Matthew Randell – NFU Mutual Direct

Bertie Kamara – Deloitte

Nicole Wright – Wales & West Utilities

Callum Beasley – Capital on Tap

Hannah Walsh – Citizens Advice Caerphilly & Blaenau Gwent

Rhian Fish – Veezu

Jon Powell – Lloyds Banking Group Newport

Team Leader of the Year (Inhouse)

John Roberts – The Royal Mint

Sunita Singh – Sky Cardiff

Lucy Humphrey – Legal & General Direct Sales

Kelly Middleton – TUI

Mali Vesey – Capita on Tap

Sarah Rees – Virgin Atlantic Airways

Darren Brown – Legal & General New Business Customer Service

Rebecca Davies – Legal & General New Business Customer Service

Rebecca Andrews – Lloyds Banking Group

Team leader of the Year (Outsource)

Victoria Charles-Clarke – Firstsource Solutions

Zowie May – Target

Crina Razoare – CGI

Richard Pearce – SSCL

Trainer of the Year

Chloe Ruddy – Alcumus

Neil Evans – Admiral

Kate O’Brien – Black Horse Finance

Hannah Davies – The Consumer Helpline

Lowri Muscroft – Transport for Wales

Beth Taylor – Deloitte

Jennifer Gooding – Firstsource Solutions

Jason Ryan – TUI

Support Manager of the Year

Biancha Cunningham – Amber

Daniel Priest – Amber

Jawad Kiani – Lenvi

Donna Jugessur – LexisNexis Risk Solutions

Tracey Davies – TUI

Elizabeth Coundley – Legal & General Direct Sales

Deb Shaw – Deloitte

Sarah Johnson-Richards – The Consumer Helpline

Laura Kelly – Virgin Atlantic Airways

Customer Contact Leader of the Year

Mariana Vidal – Acquis Insurance Management

Chris Guy – Capital on Tap

Amanda McFadyen – Deloitte

Tracey Hutchison – Legal & General Direct Sales

Bradley Walters – Legal & General Insurance

Gareth Jones – The Consumer Helpline

Louise Thomas – TUI

Chris Francis – SSCL

Senior Leader of the Year

Jo Foxall – Transport for Wales

Jon Bartlett – Capital on Tap

Claire Litten-Price – EE

Mike Hill – Sky Cardiff

Peter Connolly – Legal & General Workplace Pensions

Company/Team Categories

Specialist Team 1: Customer

Legal & General Direct Sales – Pipeline Team  

Legal & General Direct Sales – Support Team  

Black Horse Finance – Bereavement Team  


TUI – Trust Pilot  

Admiral – Information Rights  

Citizens Advice Caerphilly & Blaenau Gwent – National Debt Project  

Transport for Wales – Social Media Team

Lloyds Banking Group Transport – Communications & Engagement Team

Specialist Team 2: Colleague / Centre

Capital On Tap – Product Operations Team

The Consumer Helpline – Training & Quality Team

Deloitte – HR Advisor Team

Lenvi – Capacity Planning Team

Deloitte – QRS

Starling Bank – The Academy Team

Legal & General Operational Planning Team

Admiral UK Talent Acquisition


Customer Team of the Year

Deloitte – HR Helpdesk

Transport for Wales – South Wales Team

Virgin Atlantic Airways

TUI – After Travel & Directors

Acquis Insurance Management – Operations Department

Alcumus – Technology Support Team

Legal & General Direct Sales – Partnerships Team

CGI – User Experience

Customer Success



Capital on Tap

Legal & General Workplace Pensions Digital Team


Best Environment & Sustainability Initiative



Legal & General – Calon

People & Culture


Sky Cardiff

NFU Mutual Direct Cardiff


Deloitte HR Services

The Consumer Helpline x Ospreys


Lloyds Banking Group Newport – Charity, Community & Wellness

Admiral Money

Best Talent Programme

Deloitte – The EA Academy

Aldermore Bank – Operational Capability Programme



Best Advice Line / Helpline

Citizens Advice Caerphilly & Blaenau Gwent – National Debt Advice Line

Legal & General Workplace Pensions Helpline

Transport for Wales – Fflecsi Line

Transport for Wales – Concessionary


Diversity, Equality & Inclusion


TUI – Assisted Travel


Best Technology/Digital Initiative

Target – Mortgage Hub

Capital on Tap – Blaise

The Consumer Helpline – Marketing/Hubspot

Starling Bank

Aldermore Bank

Virgin Atlantic Airways


SSCL – Apex

Best Client Partnership

Target & DVLA

The Consumer Helpline & Staysure

Business of the Year

Capital on Tap


Legal & General Direct Sales


The Consumer Helpline