Agent Fest

Date – 28 Feb 2024
Venue – Cardiff City Football Club Premier Suite
Cost – £199+VAT per person, 6+ people £179+VAT per person.
Event Organiser – Cnect Wales
Contact Name – Lucinda Butler
Contact Number – 029 2070 9800
Contact Email –

Recognise, Reward and Celebrate your best frontline people.

AgentFest CNECT Wales offers frontline staff the unique opportunity to enjoy a day of lively, interactive workshops and motivating activities that will boost their performance and take them to the next level. At AgentFest CNECT your advisors will join peers from other contact centres for a day of creative exercises that will:

  • Focus on their talent and passion
  • Develop their confidence, resilience and knowledge
  • Make the most of their potential
  • Enable them to have valued conversations with customers

Agents will also recieve presentations from these experts:

Depesh Nathwani                                                                     

Global IT and Contact Centre Consultant

How to succeed in the Industry 


Matt Davies     

Chief People Officer and People Culture Consultant

How to become an Inclusive Leader 


This event is very popular with frontline people particularly as they also get to meet Leaders from the industry. To reserve your spaces, simply email

Date: Wednesday February 28th 2024
Venue: Cardiff TBC
Cost: £199+VAT per person, 6+ people £179+VAT per person

Thank you to SSCL for sponsoring this event. SSCL are the largest provider of critical business support services for Government, Ministry of Defence, Metropolitan Police Service and the Construction and Training Board (CITB).